{"id":3890,"date":"2025-02-13T11:13:26","date_gmt":"2025-02-13T14:13:26","guid":{"rendered":"https:\/\/canela.rs.gov.br\/sitenovo\/?page_id=3890"},"modified":"2025-08-13T10:05:26","modified_gmt":"2025-08-13T13:05:26","slug":"formulario-carta-de-servicos","status":"publish","type":"page","link":"https:\/\/canela.rs.gov.br\/sitenovo\/smgp\/dmti\/formulario-carta-de-servicos\/","title":{"rendered":"Formul\u00e1rio Carta de Servi\u00e7os &#8211; Atualiza\u00e7\u00e3o"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3890\" class=\"elementor elementor-3890\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3b35d9 e-flex e-con-boxed e-con e-parent\" data-id=\"7c3b35d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f96fc63 elementor-widget elementor-widget-jet-breadcrumbs\" data-id=\"f96fc63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-breadcrumbs jet-blocks\">\n\t\t<div class=\"jet-breadcrumbs\">\n\t\t<div class=\"jet-breadcrumbs__content\">\n\t\t<div class=\"jet-breadcrumbs__wrap\"><div class=\"jet-breadcrumbs__item\"><a href=\"https:\/\/canela.rs.gov.br\/sitenovo\/\" class=\"jet-breadcrumbs__item-link is-home\" rel=\"home\" title=\"Home\">Home<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44d7800b e-flex e-con-boxed e-con e-parent\" data-id=\"44d7800b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71802d5a elementor-view-framed elementor-position-inline-start elementor-shape-circle elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"71802d5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" height=\"512\" viewBox=\"0 0 24 24\" width=\"512\" data-name=\"Layer 1\"><path d=\"m16 16a1 1 0 0 1 -1 1h-2v2a1 1 0 0 1 -2 0v-2h-2a1 1 0 0 1 0-2h2v-2a1 1 0 0 1 2 0v2h2a1 1 0 0 1 1 1zm6-5.515v8.515a5.006 5.006 0 0 1 -5 5h-10a5.006 5.006 0 0 1 -5-5v-14a5.006 5.006 0 0 1 5-5h4.515a6.958 6.958 0 0 1 4.95 2.05l3.484 3.486a6.951 6.951 0 0 1 2.051 4.949zm-6.949-7.021a5.01 5.01 0 0 0 -1.051-.78v4.316a1 1 0 0 0 1 1h4.316a4.983 4.983 0 0 0 -.781-1.05zm4.949 7.021c0-.165-.032-.323-.047-.485h-4.953a3 3 0 0 1 -3-3v-4.953c-.162-.015-.321-.047-.485-.047h-4.515a3 3 0 0 0 -3 3v14a3 3 0 0 0 3 3h10a3 3 0 0 0 3-3z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h1 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFormul\u00e1rio de Cadastro\/Atualiza\u00e7\u00e3o da Carta de Servi\u00e7os\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0634a88 e-flex e-con-boxed e-con e-parent\" data-id=\"0634a88\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c194bc elementor-widget elementor-widget-heading\" data-id=\"4c194bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base legal para a obrigatoriedade da publica\u00e7\u00e3o da Carta de Servi\u00e7os do Munic\u00edpio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6489b02 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6489b02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2017\/lei\/l13460.htm\" target=\"_blank\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"LEI N\u00ba 13.460, DE 26\/06\/2017\" rel=\"noopener\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-file-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288 248v28c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-28c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12zm-12 72H108c-6.6 0-12 5.4-12 12v28c0 6.6 5.4 12 12 12h168c6.6 0 12-5.4 12-12v-28c0-6.6-5.4-12-12-12zm108-188.1V464c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V48C0 21.5 21.5 0 48 0h204.1C264.8 0 277 5.1 286 14.1L369.9 98c9 8.9 14.1 21.2 14.1 33.9zm-128-80V128h76.1L256 51.9zM336 464V176H232c-13.3 0-24-10.7-24-24V48H48v416h288z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2017\/lei\/l13460.htm\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tLEI N\u00ba 13.460, DE 26\/06\/2017\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDisp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica.\n<br>\n<i>Divulga\u00e7\u00e3o conforme Art. 7\u00ba - Os \u00f3rg\u00e3os e entidades abrangidos por esta Lei divulgar\u00e3o <b>Carta de Servi\u00e7os ao Usu\u00e1rio<\/b><\/i>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79e8a86 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"79e8a86\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"ATUALIZA\u00c7\u00c3O Carta de Servi\u00e7o\" aria-label=\"ATUALIZA\u00c7\u00c3O Carta de Servi\u00e7o\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3890\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"79e8a86\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Formul\u00e1rio Carta de Servi\u00e7os - Atualiza\u00e7\u00e3o - Prefeitura Municipal de Canela\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"3890\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-alterainclui elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Inclus\u00e3o\" id=\"form-field-alterainclui-0\" name=\"form_fields[alterainclui]\" required=\"required\"> <label for=\"form-field-alterainclui-0\">Inclus\u00e3o<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Altera\u00e7\u00e3o\" id=\"form-field-alterainclui-1\" name=\"form_fields[alterainclui]\" required=\"required\"> <label for=\"form-field-alterainclui-1\">Altera\u00e7\u00e3o<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nome_servico elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nome_servico\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome do servi\u00e7o\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nome_servico]\" id=\"form-field-nome_servico\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-outro_nome elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-outro_nome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOutro nome conhecido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[outro_nome]\" id=\"form-field-outro_nome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-o_que_e elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-o_que_e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tO que \u00e9\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[o_que_e]\" id=\"form-field-o_que_e\" rows=\"4\" placeholder=\"Relatar o que \u00e9 o servi\u00e7o e sua base legal\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-quem_pode elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-quem_pode\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tQuem pode utilizar\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[quem_pode]\" id=\"form-field-quem_pode\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-requisitos elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-requisitos\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRequisitos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[requisitos]\" id=\"form-field-requisitos\" rows=\"4\" placeholder=\"Quais os formul\u00e1rios e documentos necess\u00e1rios para realizar o pedido do servi\u00e7o\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-etapas elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-etapas\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEtapas para a realiza\u00e7\u00e3o deste servi\u00e7o\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[etapas]\" id=\"form-field-etapas\" rows=\"4\" placeholder=\" Fazer um fluxo resumido das etapas para realiza\u00e7\u00e3o do servi\u00e7o\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-prazo elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-prazo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTempo para atendimento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[prazo]\" id=\"form-field-prazo\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tempo m\u00e9dio para o atendimento e\/ou prazo legal\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-custo elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-custo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCusto\/Taxa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[custo]\" id=\"form-field-custo\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-forma_solicitar elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-forma_solicitar\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tForma de solicitar\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Online\" id=\"form-field-forma_solicitar-0\" name=\"form_fields[forma_solicitar][]\"> <label for=\"form-field-forma_solicitar-0\">Online<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Presencial\" id=\"form-field-forma_solicitar-1\" name=\"form_fields[forma_solicitar][]\"> <label for=\"form-field-forma_solicitar-1\">Presencial<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Telefone\" id=\"form-field-forma_solicitar-2\" name=\"form_fields[forma_solicitar][]\"> <label for=\"form-field-forma_solicitar-2\">Telefone<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"E-mail\" id=\"form-field-forma_solicitar-3\" name=\"form_fields[forma_solicitar][]\"> <label for=\"form-field-forma_solicitar-3\">E-mail<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-fone elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[fone]\" id=\"form-field-fone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-secretaria elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-secretaria\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSelecione a Secretaria respons\u00e1vel\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[secretaria]\" id=\"form-field-secretaria\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria respons\u00e1vel\">Secretaria respons\u00e1vel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria_Geral de Governo\">Secretaria_Geral de Governo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria Municipal de Gest\u00e3o P\u00fablica\">Secretaria Municipal de Gest\u00e3o P\u00fablica<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria Municipal da Fazenda e Desenvolvimento Econ\u00f4mico\">Secretaria Municipal da Fazenda e Desenvolvimento Econ\u00f4mico<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria Municipal de Educa\u00e7\u00e3o, Esporte e Lazer\">Secretaria Municipal de Educa\u00e7\u00e3o, Esporte e Lazer<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria Municipal de Sa\u00fade\">Secretaria Municipal de Sa\u00fade<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria Municipal de Assist\u00eancia, Desenvolvimento Social, Cidadania e Habita\u00e7\u00e3o\">Secretaria Municipal de Assist\u00eancia, Desenvolvimento Social, Cidadania e Habita\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria Municipal de Meio Ambiente e Urbanismo\">Secretaria Municipal de Meio Ambiente e Urbanismo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria Municipal de Tr\u00e2nsito, Transporte e Fiscaliza\u00e7\u00e3o\">Secretaria Municipal de Tr\u00e2nsito, Transporte e Fiscaliza\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria Municipal de Obras, Servi\u00e7os Urbanos e Agricultura\">Secretaria Municipal de Obras, Servi\u00e7os Urbanos e Agricultura<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Secretaria Municipal de Turismo e Cultura\">Secretaria Municipal de Turismo e Cultura<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-local elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-local\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLocal de solicitar o servi\u00e7o\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[local]\" id=\"form-field-local\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-horario_presencial elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-horario_presencial\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tHor\u00e1rio de atendimento presencial\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[horario_presencial]\" id=\"form-field-horario_presencial\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-acompanhar elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-acompanhar\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAcompanhar ou obter informa\u00e7\u00f5es\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[acompanhar]\" id=\"form-field-acompanhar\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-link_servico elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-link_servico\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tInformar link do servi\u00e7o no caso on-line\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[link_servico]\" id=\"form-field-link_servico\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_0d654aa elementor-col-100\">\n\t\t\t\t\tIncluir os formul\u00e1rios necess\u00e1rios para requerer o servi\u00e7o\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_33a204a elementor-col-100\">\n\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_33a204a]\" id=\"form-field-field_33a204a\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_16d065d elementor-col-100\">\n\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_16d065d]\" id=\"form-field-field_16d065d\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_38d7cba elementor-col-100\">\n\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_38d7cba]\" id=\"form-field-field_38d7cba\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_c5943dc elementor-col-100\">\n\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_c5943dc]\" id=\"form-field-field_c5943dc\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_29604bc elementor-col-100\">\n\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_29604bc]\" id=\"form-field-field_29604bc\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-infor_adicionais elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-infor_adicionais\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tInforma\u00e7\u00f5es adicionais (caso necess\u00e1rio)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[infor_adicionais]\" id=\"form-field-infor_adicionais\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_cd34ff5 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_cd34ff5\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfmtBorAAAAAAYc_5ejBtEtt5D0u6Pb3rrpo2xY\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-058aa91 elementor-widget elementor-widget-heading\" data-id=\"058aa91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">LEI N\u00ba 13.460, DE 26\/06\/2017<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b99ba elementor-widget elementor-widget-text-editor\" data-id=\"d5b99ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"texto1\" align=\"justify\">Art. 7\u00ba Os \u00f3rg\u00e3os e entidades abrangidos por esta Lei divulgar\u00e3o Carta de Servi\u00e7os ao Usu\u00e1rio.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a71\"><\/a>\u00a7 1\u00ba A Carta de Servi\u00e7os ao Usu\u00e1rio tem por objetivo informar o usu\u00e1rio sobre os servi\u00e7os prestados pelo \u00f3rg\u00e3o ou entidade, as formas de acesso a esses servi\u00e7os e seus compromissos e padr\u00f5es de qualidade de atendimento ao p\u00fablico.<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a72\"><\/a>\u00a7 2\u00ba A Carta de Servi\u00e7os ao Usu\u00e1rio dever\u00e1 trazer informa\u00e7\u00f5es claras e precisas em rela\u00e7\u00e3o a cada um dos servi\u00e7os prestados, apresentando, no m\u00ednimo, informa\u00e7\u00f5es relacionadas a:<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a72i\"><\/a>I &#8211; servi\u00e7os oferecidos;<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a72ii\"><\/a>II &#8211; requisitos, documentos, formas e informa\u00e7\u00f5es necess\u00e1rias para acessar o servi\u00e7o;<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a72iii\"><\/a>III &#8211; principais etapas para processamento do servi\u00e7o;<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a72iv\"><\/a>IV &#8211; previs\u00e3o do prazo m\u00e1ximo para a presta\u00e7\u00e3o do servi\u00e7o;<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a72v\"><\/a>V &#8211; forma de presta\u00e7\u00e3o do servi\u00e7o; e<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a72vi\"><\/a>VI &#8211; locais e formas para o usu\u00e1rio apresentar eventual manifesta\u00e7\u00e3o sobre a presta\u00e7\u00e3o do servi\u00e7o.<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a73\"><\/a>\u00a7 3\u00ba Al\u00e9m das informa\u00e7\u00f5es descritas no \u00a7 2\u00ba, a Carta de Servi\u00e7os ao Usu\u00e1rio dever\u00e1 detalhar os compromissos e padr\u00f5es de qualidade do atendimento relativos, no m\u00ednimo, aos seguintes aspectos:<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a73i\"><\/a>I &#8211; prioridades de atendimento;<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a73ii\"><\/a>II &#8211; previs\u00e3o de tempo de espera para atendimento;<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a73iii\"><\/a>III &#8211; mecanismos de comunica\u00e7\u00e3o com os usu\u00e1rios;<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a73iv\"><\/a>IV &#8211; procedimentos para receber e responder as manifesta\u00e7\u00f5es dos usu\u00e1rios; e<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a73v\"><\/a>V &#8211; mecanismos de consulta, por parte dos usu\u00e1rios, acerca do andamento do servi\u00e7o solicitado e de eventual manifesta\u00e7\u00e3o.<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a74\"><\/a>\u00a7 4\u00ba A Carta de Servi\u00e7os ao Usu\u00e1rio ser\u00e1 objeto de atualiza\u00e7\u00e3o peri\u00f3dica e de permanente divulga\u00e7\u00e3o mediante publica\u00e7\u00e3o em s\u00edtio eletr\u00f4nico do \u00f3rg\u00e3o ou entidade na internet.<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a75\"><\/a>\u00a7 5\u00ba Regulamento espec\u00edfico de cada Poder e esfera de Governo dispor\u00e1 sobre a operacionaliza\u00e7\u00e3o da Carta de Servi\u00e7os ao Usu\u00e1rio.<\/p><p class=\"texto1\" align=\"justify\"><a name=\"art7\u00a76\"><\/a>\u00a7 6\u00ba\u00a0Compete a cada ente federado disponibilizar as informa\u00e7\u00f5es dos servi\u00e7os prestados, conforme disposto nas suas Cartas de Servi\u00e7os ao Usu\u00e1rio, na Base Nacional de Servi\u00e7os P\u00fablicos, mantida pelo Poder Executivo federal, em formato aberto e interoper\u00e1vel, nos termos do regulamento do Poder Executivo federal.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_Ato2019-2022\/2021\/Lei\/L14129.htm#art54\" target=\"_blank\" rel=\"noopener\">(Inclu\u00eddo pela Lei n\u00ba 14.129, de 2021)<\/a>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_Ato2019-2022\/2021\/Lei\/L14129.htm#art55\" target=\"_blank\" rel=\"noopener\">(Vig\u00eancia)<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Formul\u00e1rio de Cadastro\/Atualiza\u00e7\u00e3o da Carta de Servi\u00e7os Base legal para a obrigatoriedade da publica\u00e7\u00e3o da Carta de Servi\u00e7os do Munic\u00edpio LEI N\u00ba 13.460, DE 26\/06\/2017 Disp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica. Divulga\u00e7\u00e3o conforme Art. 7\u00ba &#8211; Os \u00f3rg\u00e3os e entidades abrangidos por esta Lei [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":639,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3890","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/canela.rs.gov.br\/sitenovo\/wp-json\/wp\/v2\/pages\/3890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/canela.rs.gov.br\/sitenovo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/canela.rs.gov.br\/sitenovo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/canela.rs.gov.br\/sitenovo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/canela.rs.gov.br\/sitenovo\/wp-json\/wp\/v2\/comments?post=3890"}],"version-history":[{"count":84,"href":"https:\/\/canela.rs.gov.br\/sitenovo\/wp-json\/wp\/v2\/pages\/3890\/revisions"}],"predecessor-version":[{"id":9214,"href":"https:\/\/canela.rs.gov.br\/sitenovo\/wp-json\/wp\/v2\/pages\/3890\/revisions\/9214"}],"up":[{"embeddable":true,"href":"https:\/\/canela.rs.gov.br\/sitenovo\/wp-json\/wp\/v2\/pages\/639"}],"wp:attachment":[{"href":"https:\/\/canela.rs.gov.br\/sitenovo\/wp-json\/wp\/v2\/media?parent=3890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}